The last 10 problems that clients have asked us to solve....

At Knoco, we get queries of all sorts, with clients seeking our help in providing knowledge management (KM) solutions to a wide range of problems. 

I thought readers of this blog might be interested in a quick run-down of what these problems are, and how we have helped (or might yet do so).

So, in reverse order, they are:

• A global consultancy, introducing a technology platform to a Chinese client, want us to provide the KM roles, processes and governance to maximise the benefits available;
• A global law firm seeks our help in getting teams from different geographical and functional areas to talk to one another; we'll be running a short workshop for them, which will include the Bird Island game;
• A Chinese manufacturing firm has numerous problems of quality, cost over-runs and also its staff take a long time to become competent and generate value; we're currently helping them to develop a KM business case, to justify the investment needed for the project that will help address these issues;
• A UK-based defence consultancy is looking to introduce KM but is concerned about employee engagement; we'll be running a workshop (again, with Bird Island) to show the value of KM and help them begin their journey;
• A Middle Eastern utilities organisation has introduced KM but its take-up is patchy, with isolated examples of good practice; they've asked us to conduct a KM assessment and draft an implementation plan;
• A global jewellery firm wants to introduce KM but doesn't know how or where to start; we've been asked to design and implement a KM pilot project for them;
• Another global consultancy has many employees spread far and wide, all of whom seek the advice and support of one or two 'grey beard' experts, which continually diverts these high-value staff members from 'big picture' issues; they've asked us to design and plan a KM pilot project for them;
• A UK regulator has isolated experts, pockets of good practice and virtually no learning from experience; we've designed a KM framework for them, edited their KM strategy and are about to start KM training;
• A UK consultancy to the healthcare sector has a low 'bid win rate' and fails either to identify or learn lessons from its bids; we've been asked to look at ways of using KM elements to help it win more business, and learn from each new engagement;
• A global consultancy to the oil/gas sector is introducing KM; we've conducted a KM assessment, designed a framework and trained their 'KM champions'; we've now been asked to provide ongoing support over the next 12 month.

If any of these sound familiar, or you have a different problem, and think we might be able to help, please contact me direct, or via the Knoco website.