1. Before starting a new piece of work, I will try
to find out who has done it before.2. When things go off-track, I will encourage people to speak freely so we can do things better next time round.
3. When finishing a piece of work, I will try to find who can benefit from what I’ve learned.
4. As a leader, I will try to listen more.
5. As a junior, I will try to be heard more.
6. Before moving on, changing jobs or retiring, I
will make time to hand over to my successor.
7. I will write down a list of all those jobs that
only I can do and start writing up procedures.
8. As a leader, I need to know how things really
are, so will let people be honest with me.
9. As a junior, I need to tell it how it is, so
will be honest with those above me.
10. I will never forget that I can always learn,
from everything I do and everyone I meet.
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