I'm whizzing through it (nearly done!) and hope to have a review up on this blog within the week.
The balance between researching an academic thesis and writing a 'Dummies' Guide' is a difficult one to strike. However, this book gets it just right in my view. I am impressed by how accessible it is, with valuable insights gained from many years of work at the KM coalface.
KM sometimes gets a bad name, not entirely unfairly. However, I particularly like the way this book explains why some KM interventions fail to generate their expected value and sets out how these shortcomings can be addressed.
The over-riding message I take away from this is that this isn't a game, and deserves time, effort and, crucially, judgement on where and how KM can help a business in its wider, commercial strategy.
More to follow when I'm done!
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