Ever said or heard these phrases at work?
1. “Why do we
keep having to re-learn this?”
2. “How do I
know where to find this knowledge?”
3. “Someone must have done this before - but who?”
4. “When that
guy left, he took all that knowledge with him.”
5. “It was a
complete fluke that I met Kathy – she had just the answer I was looking for!”
6. “I’m sure I
heard someone mention that to me the other day, now who was it?”
7. “That went
very well – how can we keep doing it like that?”
8. “We made
this mistake in our other office as well.”
If so, they're usually a sign that knowledge isn't being managed effectively, if at all.
This means they're also a sign of wasted time, money and effort.
Perhaps they're also a sign of unnecessary risk to our colleagues or vital equipment.
Can you think of any more?
For a chat about knowledge management (KM), please contact me direct or via the Knoco website.
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