The thing is, for the last 2 months I have been discussing and planning and re-discussing and re-planning a big knowledge management (KM) project for a client based in Dubai.
It's taken a significant amount of time and effort, not just to clarify the scope of work, but to clarify what both client and consultant think that scope of work entails.
Well, I am now deployed and approaching the end of my first week in this busy city. I'm still busy but closer to my comfort zone than before, so will make an effort to blog here, on some of the issues I encounter and the KM solutions we propose and implement.
For now, the kind of work I'll be doing includes:
- Knowledge Management Assessment and Benchmarking - through workshops and interviews with staff from across the client organisation;
- Designing a Knowledge Management Strategy - again through workshops and interviews with the client's senior leadership team;
- Conducting a Knowledge Scan - identifying the critical knowledge areas and assessing the extent to which they are documented or within the heads of a few experts;
- Running our Learning Culture Survey - to examine people's behaviour and attitudes towards learning and collaboration;
- Designing a Knowledge Management Framework - to enable knowledge to be discussed, captured, organised and accessed in a systematic way;
- Creating an Implementation Plan - to set out the sequence in which new elements need to be introduced, at what cost, and by whom;
- Piloting and 'Quick Wins' - testing and proving concepts, to create value and build support for further implementation;
- Training - providing the KM team and others with the basic skills needed to manage knowledge, such as interviewing, facilitating, and structuring knowledge.
So, I will be a bit busy! But, as they say, if you want to get something done, give it to someone that's busy, and I would very much like to hear from anyone interested in KM, either for an informal chat or to explore ways in which Knoco can help ease their pain....