Thursday, 28 January 2016

What happens when the people that took over from the people that left leave?

Had a meeting with a potential client this morning.  Part of the conversation went like this:

Rupert: One of the key benefits of Knowledge Management (KM) is the retention of what you already know, so you don't lose that knowledge when employees leave.

Client: Actually, we already have KM here - we have a strategy, a framework, a system...we've got it all.

Rupert: That's great - how's it going for you?

Client: Actually, we've had a few problems.  We had this one guy who was leading it all and then he left.  But the lady that was shadowing him, she took over and then she left also....

Rupert: Right.

For a conversation about the benefits of knowledge retention and transfer or other KM services, please get in touch.

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